How does the concierge service work?

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The concierge service plays an important role in the hotel and tourism sectors. Nowadays, in Brazil, not many people know what a concierge is, however, little by little this type of service is gaining ground in our daily lives.

The word concierge comes from the French language and can mean the word “doorman”. Through the concierge service, it is possible to ensure good service for hotel and inn guests, for example, providing a good relationship with customers and obtaining good results from this.

The role of a concierge requires a certain type of training and interaction capacity, making it possible to guarantee the qualified service that customers expect.

Despite being common in the hotel industry, the concierge Brother cell phone list service can also go beyond this area. Continue reading this article and stay up to date with this subject, as here you will find out what a concierge is, how it works and what its main functions are.

The concierge is basically that charismatic person, with a friendly smile and who works at the entrance of hotels, with the aim of welcoming guests, answering some of the customer's doubts and assisting them in various functions, such as:  



In general, a professional who works as a concierge must have an attentive profile and have extensive knowledge about the services provided by the hotel, always with the aim of resolving guests' main queries.

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The concept of concierge is closely linked to a very specific sector, which is hotels and tourism.

However, nowadays the concierge's role is more comprehensive. Therefore, this professional is no longer limited to the hospitality segment, as it is now possible to see such professionals offering their services in other environments such as:
Therefore, the concierge's duties will depend greatly on the type of environment and company where he or she is working.  

In a corporate space, for example, the concierge's objective will be to facilitate the work of other employees, allowing them to have more time available to perform functions relevant to the company.

More than a friendly smile: the profile of a good concierge
Given the growing importance of this professional, nowadays there are companies that provide concierges for the most varied areas of activity, such as, for example, shopping in supermarkets and even mechanic workshops.

The professional who acts as a concierge must present a cordial and helpful behavior. He must welcome customers with a friendly smile and be available to assist with whatever is needed.  

In the hotel sector, for example, it is possible to see this professional's work at the entrance or near the reception desk.  

Such locations are strategic and from them it is possible to inform guests of relevant details about the hotel's services and also about local tourist attractions.  

Due to this nature, it is common for there to be confusion between concierge and receptionist, however, they are two very different roles. Concierges receive much higher pay compared to receptionists.

The point that differentiates the two services is the fact that the concierge must always be able to fulfill his clients' wishes, ensuring a satisfactory experience and giving the establishment a good reputation.